"Uncontrolled variation is the enemy of quality." --Edwards Deming
An installer's job can vary greatly, depending on the range of products their company offers to install, the number of orders for each product received, and the variety of products or systems an installer can perform. For instance, an installer may put in an HVAC system one day, install 2 different models of water heaters and a sauna the next, then install a clothes washer, dryer, and kitchen range the third day. Installers know their reputation for being able to competently install more products and systems will always lead to higher income.
Installers also know several other key things, including:
With step-by-step instructions delivered verbally as they work, an installer can develop the basic and process skills needed to competently install any product.
Many products have hundreds of models, each model can have slightly different installation procedures that even the most experienced installer can easily miss and cause the installed product to fail. With verbally delivered step-by-step instructions, no step can ever be missed.
With basic skills and step-by-step instructions delivered as they work, installers can competently install nearly anything.
Speed matters! An installer who can perform twice as fast as another installer can make twice as much money, therefore, knowing which workflow steps are performed slower than other installers, then improving performance of those steps can be golden.
Pythia's voice-delivered workflows enable installers to work faster and safer than if they had to stop working to pick up devices or printed aids for support. When extra help is needed on-the-job, workers can say, "Hey Coach, Help" and an email alert is instantly sent to their supervisor. The supervisor can then immediately call or visit the worker, help resolve the problem, and work can continue.
When workflows change, administrators simply edit the effected text in a database record, then release it when ready. Upon release, every installer worldwide gets the new workflow to follow. In most cases, little communication is needed and training is rarely necessary to enable installers to perfectly perform the new process and assure they perform every step perfectly, every time they perform the workflow.
Every time an installation error occurs, customer satisfaction and return business can plummet. Some errors can cause personal injury and property damage to further increase costs. Returning to the job site to repair a bad installation destroys profitability on that job. When using Pythia's voice-directed workflows, assemblers can be certain to never miss a process step or perform a step out of sequence. "Critical steps" (those requiring special attention) are given minimum expected performance intervals. When workers fail to spend the minimum expected time on a critical step, their supervisor is alerted and any error can possibly be mitigated.
Pythia's analytics reveal performance improvement opportunities across the organization and down to individual worker and workflow step detail. This enables management and installers alike to improve the performance factors within their control whether worker or non-worker related issues. For instance, the lack of equipment, insufficient staffing, inadequate management support, and issues related to worker performance down to workflow step detail can be revealed via the valid, unbiased, reliable data Pythia captures.
To learn more about how Pythia can help you improve installer performance, contact Adyton or a Pythia distributor today.