Life Science Workflows
"Valid criticism does you a favor." --Carl Sagan
Life science work requires high precision, highly manual work at every level and discipline. An errant microorganism can destroy years of research, a mismeasured chemical can create a toxic gas, and an over or under-prescribed medication can kill a patient.
The goal of all training is to enable workers to perfectly recall the processes they learned while on the job, then perfectly perform every step of every process every time the workflow is performed, without help or aids. Traditional training is designed to accomplish that goal through memorization, which is sufficient for most jobs with learnable processes with low worker and property risk exposure, but is increasingly insufficient as risks increase.
Unfortunately, memories fail and people make mistakes. To overcome this, certain industries like pharmaceutical manufacturing are federally-required to develop and comply with costly, labor-intensive, process verification methods. It's this level of performance accuracy that the Pythia system can assure.
The Pythia verbal workflow management system is used to enable, assure, and continuously improve performance. It does these things by: 1) Enabling businesses to create, optimize, and continuously improve workflows, 2) Verbally deliver those workflows on demand, hands free, globally, in any language, 3) Automatically capture performance interval data at individual performer and workflow step detail, and 4) Record optional continuous improvement feedback from workers. Additionally, Pythia assures performance by alerting management when a critical process step was performed faster than the minimum established time and by enabling workers to immediately request help at any time while using Pythia.
Pythia is essential for people who work with their hands and cannot safely, efficiently, or aseptically access computers, handheld devices, or even printed aids as they work. This makes Pythia perfect for life science workers who must perform their jobs without touching computers, pens, phones, or other items that could contaminate their work or themselves.
While learning/memorization has been the gold standard for enabling performance through eons, that capability has never been fully realized. In fact, there are and have always been unlearnable workflows including those: a) With too many steps to memorize, b) With steps that change too often to memorize, c) Performed too infrequently to memorize, and d) Too numerous to memorize. Each of those conditions apply to life science work, but are only part of the learnability problem. Unlearnable workflows also exist when: a) Worker turnover is so high that workers cannot memorize all their assigned workflows before they leave their jobs, b) Insufficient practice time is provided before workers are sent to perform assigned workflows, and c) Insufficient and/or low quality performance feedback is provided during practice sessions. There are also situations where workflow performance should never be left to memory from a safety, quality, and continuous improvement perspective. The Pythia verbal workflow management system enables people who work with their hands and requisite basic skills to perfectly perform both learnable and unlearnable workflows and continuously improve organizational performance.
Edwards Deming famously said, "In God we trust; all others bring data." Until recently, it was very costly and difficult if not impossible for life science businesses to capture valid, unbiased, and reliable performance data across their manual worker populations. With Pythia, those days have finally passed.
To learn more about how the Pythia verbal workflow management system can help you improve performance,